GREGORY ABRAMS DAVIDSON SOLICITORS
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Complaints Procedure at Gregory Abrams Davidson Solicitors
This Firm is committed to high-quality legal advice and client care. If you are unhappy about
any aspect of the service you have received we would recommend that you first contact the
person handling your claim in order to raise any concerns with them. It is expected that all of
our caseworkers will attempt to resolve any issues. If however, you remain dissatisfied then,
please contact Victoria Evans, who is the Client Care Officer at this Firm, by post at our
Mathew Street office (20-24 Mathew Street, Liverpool, L2 6RE). We have a procedure in
place which details how we handle complaints which is available on request.
We have eight weeks to consider your complaint. If we have not addressed it within this
time, you may complain to the Legal Ombudsman. If you are not satisfied with our handling
of your complaint you can ask the Legal Ombudsman to consider the complaint. Normally,
you will need to bring a complaint to the Legal Ombudsman within six months of receiving a
final written response from us about your complaint or within 1 year of the act or omission
about which you are complaining occurring, or 1 year from the time when you should have
known about the complaint.
The Legal Ombudsman can help you if you are not happy with your Solicitor’s work or
service.
You should also be aware that, when your complaint relates to a bill, the Legal Ombudsman
will not consider your complaint while your bill is being assessed by a court.
Legal Ombudsman Contact Details:
Address: PO Box 6167, Slough, SL1 0EH
Telephone: 0300 555 0333
Email: [email protected]
Website: www.legalombudsman.org.uk
You should complain to the Solicitors Regulation Authority (SRA) if you think that your
solicitor might be dishonest or you have concerns about their behaviour. Most of the time
complaints about solicitors are about poor service and should be sent to the Legal
Ombudsman. However, you should report a matter directly to the SRA if you think a firm or
anyone regulated by the SRA has breached an SRA Principle/Code of Conduct. Examples
would include:
- Communication – shutting down their law firm without telling you
- Money – taking or losing your money
- Work/Advice – Dishonesty or deliberately overcharging you
- Behaviour – Treating you unfairly because of your age, a disability or other characteristics.
For more information on how to report a Solicitor or the firm to the SRA their contact details are:
Website: www.sra.org.uk
Telephone: 0370 606 2555
Email: [email protected]
If you have a concern about how we have handled your personal information, you have the
right to make a data protection complaint to us. You can do so by contacting us in one of
the following ways:
- by email to: [email protected]
- by post to: Data Protection Officer, Gregory Abrams Davidson Solicitors, 20-24
Mathew Street, Liverpool, L2 6RE - by telephone: 0151 236 5000
We will acknowledge your complaint within 30 days and will take appropriate steps to
investigate and respond without undue delay. If you remain dissatisfied, you can complain to
the Information Commissioner’s Office (ICO) – see details above.
The firm is committed to ensuring that all Directors, Consultants and Employees give their full co-operation to the Legal Ombudsman and the Solicitors Regulation Authority in the event of any dispute or complaint against the firm.
We may require evidence of identification before we can proceed with any complaint.
